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Lead Management - Sales & Marketing Function
nTireCRM - the Achiever helps you in managing your direct sales operations and Agency Sales Management (B2B & B2C}. Based on the size and Business Volume of your Channel Partner, nTireCRM can be accessed through Internet or local edition. nTireCRM can be seamlessly integrated with your Core Application for "to and fro" data sharing. Sales Activities of Channel Partners can be tracked with NTireCRM and Channel Partners can track their sales, commission etc.
nTireCRM - Where Business Becomes a Passion, ensures increased sales effectiveness, reduced sales cycles and improved sales responsiveness, thereby immediately boosts your profitability and reduces operational cost. nTireCRM helps sales people spend more time with customers, increase the number of calls, increase the impact of sales visits and be more productive.
nTireCRM has highly definable Product Management module with which you can create any number products. Facilities are available for creating and managing Bundled Products, Campaigns, Road Shows, Campaign Locations, and Multi-Product Campaigns as per your requirement. Campaigns & Road shows can be conducted for a single branch or set of branches or region or zone as per Access Control List.
Targets & Incentives can be set for individuals as well as team. Target Vs Actual analysis helps in keeping track of sales momentum in the organization. Incentive Management System helps in configuring Incentive Policies of the company (supports group or hierarchical payouts). Incentive Reports available for processing the same.
nTireCRM links dynamically Call Center, Sales Team, Direct Selling Agents (DSA) External Agencies who sell your products in a complete cycle to ensure customer friendly and fastest sales. nTireCRM supports tracking of sales activities of Contract Sales Force as well.
Training Management: nTireCRM has built in Training & Learning Management System with Online Assessment modules for effective training of all your employees I partners. Feedback Management ensures evaluation of trainers I trainees for better reshaping of training plans.
Priority Customers: Customers of High net-worth I Priority (like corporate customer etc.) can be linked to Relationship Managers and nTireCRM will automatically schedule meeting with those customer for every x days (which is configurable) and separately track cross-sell opportunities with those customers.
Application Processing I Document Tracking I Business Process Management - nTireCRM has electronic application processing engine (EDMS) with which all the branches can scan and upload the application forms for various products of the company and based on the branch and product, system will allocate these digital forms to the respective CPU for electronically processing. Workflow can be configured for processing these uploaded documents.
Enterprise wide Deployment -Existing Customers can be mined (e.g. customer net-worth,, transaction volume, product scheme) for identifying cross-sell opportunities. Further nTireCRM will automatically generate leads based on the profile of leads against the product sheets.
Logistics Management - Complete Procurement, Inventory, and Warehouse Management & Distribution Management system helps in right from procurement of the merchandise I sales promotional materials and track their stock across locations.
Campaign Management
nTireCRM Supports flexible and highly effective Campaign Management module that helps you running campaigns of multi-channels like Tele-Calling, SMS, Email, Social Media, Media Publications (Print, Radio, Video Publication, Banners, Mobile Banners etc.) and track the effectiveness of these campaigns through Analytical reports. Specific offers can be rolled-out and their success is monitored consciously. Profitability of each campaign is measured accurately that provides immense insight into necessary changes. The Analytical report provides data that helps you in goal setting for the coming quarters.
Broad Functions of Lead Management
Ø Lead Management & Tracking with Lead Workflow (Centralized Lead Repository- Retail & Corporate Leads)
Ø Integrates all lead channels like - Web Leads, Call Center Leads, Walk-in Leads, Social Media Leads, Cross-Sell Leads, Auto Leads etc.)
Ø Auto Lead Generation based on Client Profile & Product Schemes.
Ø Color Codification of Leads
Ø Lead Source, Lead Segment, Lead Stage, Lead Criticality, Lead Nature and Lead Status + Sub Status
Ø Reassign / Rechurn Leads,Transfer Leads, Merge Leads, Sharing of Leads
Ø Escalated Leads / Aged Leads
Ø Interaction History Complete view including tele-call audio
Ø KRA / KPI and tracking them on weekly, fort-niglntly, monthly, quarterly,half-yearly and yearly.
Ø Rating of individual users
Ø Dash Board for- Funnel, Target Vs Actual, Missed Calls, Future Calls, Activities etc.
Ø IVR Integration
Ø Contact & Activity Management
Ø Quotation Management
Ø Sales Forecasting & Funnel
Ø Presales Management
Ø Workflow Foundation ensures configurable flow right from Call Center to Sales Team to DSAs.
Ø Channel Partner Management
Ø Campaigns, Road Shows, Campaign Scripts
Ø Bundled Products, Multi Product Campaign
Ø Performance Monitors
Ø Sales Force Automation
Ø Out Bound Call Centre
Ø Support to National Do Not Call Repository (NDNC)
Ø Business Process Management with Electronic Document Management System for Processing of Client Documents electronically from the devices of Sales team.
Ø Third Party Product Selling (TP Sales)
Ø Targets, Incentives & Commissions
Ø Display of complete portfolio of existing customers in Lead Screens / Merging of Duplicate Customers
Ø Integrated Email / SMS module for sending any data (like brochures, quotes etc.) on click
Ø Tracking of status of Lead till Account Creation
Ø Chat Help to customers {Inbound Web Centre)
Ø Dynamic Survey Management - track customer feedback
Ø Enterprise Marketing Automation- Competitor Management & Industry Trend Analyzer
Ø Import Functionality based on .csv / Excel
Ø Middle Ware for interfacing with Core Systems
Ø Notification Engine- SMS / Email / Escalation alerts
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